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Candour is defined in the Robert Francis report as: “The volunteering of all relevant information to persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.”
Here at MG Health we openly support the Duty of Candour and will always strive to be open, honest and transparent. We support the ‘Being Open’ policy and actively encourage our staff to be truthful in their dealings with patients, if and when things go wrong.
We want all incidents and complaints to be investigated and any lessons learned from this process to be shared within the organisation from ‘Board to Floor’ and commissioners and patients alike.
We place Governance at the top of our agenda not only in the delivery of high quality care for all our commissioned services but also on ourselves internally. We believe that good governance (integrated) fosters inward facing scrutiny, honesty and transparency. Our senior management team including our Managing Director are compliant with the ‘fit and proper persons’ test.
We actively support Whistleblowing and want to know if things are not quite right so that we can make them so, both internally and externally.
Our Clients and Patients expect and deserve that as, a health service provider organisation and our individual practitioners, be honest, open and truthful in all our dealings with them and we have put in place the systems and processes to enable this. To this end we have a sub-committee of the Senior Management Team/Board called the Quality, Governance, Patient Safety and Risk Committee. This committee meets bi-monthly and discusses all of the areas within its name, commissioners are welcome to attend and we also have a patient representative and staff representative on the committee to make sure we are engaging with our patients, staff and commissioners.
We continually strive to assure ourselves that we are an open and honest organisation and one of the ways we achieve this is by asking our Patients about their experience which we do so on a post visit basis with a daily turnaround. We also carry out staff audits and we listen. ‘You say we did’ is how we implement what our patients, clients and staff tell us.
Here at MG Health we are quality driven in every aspect of our services and standards.
What does Quality mean to us?
“Quality is a systematic approach to ensure a continuously high level of performance in all services we provide whilst ensuring our staff and contractors are empowered/ motivated to continuously improve both themselves and the service they provide on behalf of MG Health Limited . This in turn ensures a high Quality service for all our patients, stakeholders and commissioners”.
To ensure that Quality is core to our service provision we have developed a Quality strategy which underpins and ensure that quality is a driver for excellence and in turn making us the service provider of choice.